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Shipping Costs
We only charge in Euro and the prices are those stated at the time of ordering in Euro. These prices are repeated on the order confirmation. All prices include VAT (Sales Tax) for destinations within the EU. Shipping costs are extra. For countries outside the EU, the VAT (Sales Tax) will be deducted at the checkout. Any possible import duties are to be paid on delivery.
Delivery
Normally we ship your order within 1-2 days of receipt, if we hold sufficient stock. If there should be a delay we will inform you asap via e-mail or phone if a number is provided.

Deliveries to first time customers are always subject to payment in advance, credit card or cash on delivery.
Payment
- Payment by Credit Card
We accept Visa, MasterCard, American Express and Diners. Your credit card will be charged at the time of shipping.

- Payment in Advance
For first time orders we deliver only on receipt of the due amount or against cash on delivery:
select the option "Prepayment via Bank Transfer". We will ship your order as soon as your payment has been credited to our account.

Ask for our UK bank details if preferred.

If you choose "cash on delivery", we will send your order immediately. For cash on delivery payments within Germany surcharges are 3.60 Euro. An additional handover charge of 2.00 Euro has to be paid to the deliverer on delivery.

- Payment on Invoice
For our regular customers in Germany only:
Select the option "Transfer". Payment of the net invoice amount is due upon receipt of the invoice.
Any invoices not paid within 8 days after receipt of the invoice will be handed over to a debt collection agency. All subsequent charges and external fees will be charged on top of the overdue billing amout.
Ownership Rights
all goods remain our property until they have been paid in full.
Venalicias general terms of trade

***Right of Return***
According to German law you are allowed to return your goods within 14 days of receipt at our cost and risk, when ordering privately and not commercially (e.g. as a wholesaler).

This time limit begins at the time the goods and detailed written cancellation instructions have been received. Goods must be posted to us within this time limit.

Dita e.K.
c/o Venalicia
Hubertusweg 38
41466 Neuss
Germany

In each case, the goods can be returned at our cost and risk.
Guarantee
Venalicia gives 2 year guarantee on all articles. Any additional guarantee issued by the manufacturer remains unaffected by this.
Data Protection
Your data will only be used by us to complete your order and to help structure our quotation. All customer data will be stored and used according to the Federal (BDSG) and Teleservices (TDDSG) data protection regulations of Germany.

We store your order information and send this to you together with our Terms and Conditions via email. The Terms and Conditions can be viewed and printed at any time under the "Terms and Conditions" link.
 		  ***Consequences of return***
In the event of an effective return any benefits received or achieved by use of the goods are to be returned by both sides. Compensation can be demanded if there is any deterioration of the goods, though this does not apply if the deterioration can be directly attributed to their examination which would possibly have been made in the shop. You can avoid any liability for compensation by not utilising the goods as if they are your property and refraining from doing anything that affects their value.
***End of the return rights information***
Contract Terms
By clicking the "final submission of this order" button, the order of goods placed in your shopping basket becomes binding. Our confirmation of the reciept of your order follows immediately after you have submitted your order. The contract comes into effect with this order confirmation.
Should you have not received an order confirmation or your goods from us after 2 weeks, the order is no longer binding on your part.

If you have not received an order confirmation or delivery of goods within 2 weeks, you are no longer bound to your order.

Should a product not be available due to circumstances beyond our control or lack of availability, we reserve the right to cancel the part of the contract regarding this product.

Please note that the goods displayed in our online shop are not shown as a legally binding offer but as a non-binding online catalogue.

Our contract terms are available in German, English and French.
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  1998 - 2009 © Venalicia ™ is a registered trademark of DITA e.K. - Links: We hereby declare, that at the time the links were set, no illegal contents were recognisable on the linked pages. We have no influence over the current or future design, contents or ownership of linked pages. Therefore we explicitly dissociate ourselves from the contents of all linked sites that may have been changed after the link setting.